FAQ

Providing best quality health care.

General

Do I need to book an appointment?

Yes, patients are encouraged to make an appointment to avoid long waiting time.

What to do if the appointment slots are all taken?

You have the option to go to other well qualified JWCC doctor. Otherwise, you may come in as a walk in patient.  A walk in patient may face a longer waiting time.

Is your clinic open 24 hours?

No, please refer to clinic hours for our operating hours and doctors’ practice schedule.  However, we do provide assistance after office hour to our patients for emergency.  Please refer to contact us for more information.

Is JWCC only provides health care services for women and children?

No, men can visit our experienced and discreet doctors for issues related to men’s reproductive health including male infertility, and sexual or erectile dysfunction.

Is there a laboratory in JWCC?

Yes, we have an onsite laboratory for some testing that require fast and accurate results.  For other tests, we collect the samples on site and send them to our reputable partners for testing.  One also have the option to send the test sample to Singapore.  Please click here for more information.

Will my insurance cover my care at JWCC?

JWCC does not directly deal with your insurance.  However, we would be more than happy to assist you with any documentations you need to submit to your insurance company.

I need to contact my doctor and the clinic is close. What can I do?

JWCC offers after office hour service for emergency cases.  Our senior nurses will assist and direct your call.  Please click here for more information.

Obstetrics & Gynaecology

Can I deliver in JWCC?

Currently JWCC only offers outpatient services.  We are hoping to offer inpatient service by the first quarter of 2020.  At the moment, in patient service will take place in the hospital that the doctor you are seeing is affiliated to.

Does JWCC offer IVF?

Yes, we collaborate with highly reputable doctors in Singapore and Malaysia.  A full service IVF offering is expected in the first quarter of 2020.

Paediatrics

My husband is posted to work in Jakarta for 2 years and we plan to live else where after. Which immunisation schedule is appropriate for me?

JWCC caters to many foreigners.  We are very well aware that they may have different needs than those that expect to live in Indonesia for a longer term.  We have various immunisation schedules by country.  You may discuss your requirements and situations with your paediatrician to find the best schedule that meets your needs.

My child is very sick, but the clinic is closed. What should I do?

If you are one of our patients and have an urgent concern that cannot wait until the best business day, you can call our Emergency service at +62 818 0633 7272 for our Children’s Clinic assistance. Our senior nurses will assess and give you advice through the telephone

What is a fever?

A fever is a high temperature. Generally, children have a fever when the temperature is 38 Celsius (100.4F) or more. A normal range temperature in babies and children is about 36.5 - 37.5 Celcius.

When do I call JWCC about my child’s fever? Get an urgent JWCC appointment if your child:

- is under 3 months old and has a temperature of 38 Celsius or higher

- is 3 to 6 months old and has a temperature of 39 Celsius or higher

- has other signs of illness, such as rash, as well as a high grade fever

- has a high grade fever that lasted for more than 5 days

- has a high grade fever that doesn’t respond to paracetamol or ibuprofen

- doesn’t want to drink, or isn’t their usual self- is showing signs of dehydration, such as dry nappies, sunken eyes and no tears when they are crying

- you have other concerns or questions